Privacy Policy

1. Scope

This Privacy Policy applies to information collected or processed through:

• https://markzentro.com/;
• Contact, enquiry and consultation forms;
• Marketplace audit requests;
• AI-powered tools and calculators;
• Email, telephone, WhatsApp and other communications;
• Client onboarding and service delivery;
• Cookies, pixels and similar technologies; and
• Other interactions with Markzentro.

This Policy applies to website visitors, prospective customers, existing customers, business representatives, clients and other individuals whose personal data Markzentro may lawfully process.

2. About Markzentro

Markzentro provides digital growth, marketplace management, advertising, analytics, SEO, website development, mobile application development and related technology and consulting services, including:

• Amazon and Flipkart growth and advertising;
• Marketplace listing and catalogue optimisation;
• Amazon SEO and Flipkart advertising management;
• Google Ads, Meta advertising and brand advertising;
• Search engine optimisation and e-commerce analytics;
• Marketing attribution and performance measurement;
• Marketplace audits and digital strategy;
• Website, React, Next.js and headless CMS development;
• iOS, Android and cross-platform application development; and
• Other related digital and technology services.

The services provided to a customer depend on the applicable proposal, quotation, statement of work, invoice or service agreement.

3. Information We Collect

3.1 Information You Provide Directly

This may include:

• Name, email address and telephone/mobile number;
• Business name, designation and business address;
• Website address and business requirements;
• Marketing objectives, budget and product/service information;
• Information submitted through enquiry, audit or consultation forms;
• Billing and transaction information;
• Information contained in communications with us; and
• Other information you voluntarily provide.

4. Marketplace Audit Information

If you request a marketplace audit, we may collect marketplace/store information, product and category information, website information, advertising information, business information and other information voluntarily provided for the requested assessment.

You should not provide passwords, payment credentials, authentication codes or other highly sensitive credentials through a public enquiry form. Where account access is required for a paid service, access should be provided through an appropriate secure mechanism agreed with the client.

5. Information Collected Through AI Tools

Our AI-powered tools may collect information such as marketing budget, business objectives, marketing goals, product or service information and growth requirements.

Users should avoid entering passwords, financial-account credentials, authentication codes, highly sensitive personal information or unnecessary confidential information. AI-generated information is for general strategic or informational purposes and is not a guarantee of business performance, revenue, advertising results or financial outcomes.

6. Automatically Collected Information

When you access our website, we may automatically collect your IP address, browser and device type, operating system, approximate location, referring website, pages visited, time spent on pages, date and time of access, feature interactions, device or advertising identifiers and other technical information.

7. Cookies, Pixels and Tracking Technologies

Markzentro may use cookies, pixels, tags, scripts, SDKs and similar technologies for website functionality, security, analytics, performance measurement, conversion tracking, advertising measurement, attribution, remarketing, improving user experience and understanding website usage.

Some technologies may be provided by third parties. Where required by law, Markzentro will provide appropriate consent or preference mechanisms for non-essential tracking technologies.

8. Analytics and Attribution

We may use analytics, attribution and performance-measurement technologies to understand visits, advertising interactions, conversion events, referral sources, marketing channels, customer journeys, campaign performance and aggregated or pseudonymised performance information.

9. Advertising Platforms

Markzentro may use or manage Amazon, Flipkart, Google, Google Ads, Google Analytics, Meta, Facebook, Instagram, LinkedIn, Shopify, CRM, analytics, marketplace and other technology platforms. These third parties may independently process information under their own privacy policies and terms.

10. Client Account and Platform Data

Clients may authorise Markzentro to access Amazon Seller Central, Flipkart Seller systems, Google Ads, Google Analytics, Meta Business Manager, Instagram, Facebook, Shopify, websites, CMS platforms, CRM systems, advertising dashboards and other systems required for contracted services.

Markzentro will seek to access and use such information only as reasonably necessary and as authorised by the client.

11. Data Processed on Behalf of Clients

Markzentro may process personal data belonging to a client's customers, users, employees, leads or other individuals while providing website development, application development, CRM integration, e-commerce analytics, advertising, conversion tracking, lead generation or marketplace services.

The client is responsible for determining the purposes and lawful basis for such processing, obtaining required permissions and providing lawful instructions, subject to applicable law and the parties' agreement.

12. Website and Application Development

Depending on the project, Markzentro may technically process account, contact, login, transaction, website usage, application usage, device, location and analytics information. The client is generally responsible for determining what information its website or application collects and how it is used.

13. Purposes for Which We Use Information

• Responding to enquiries and providing quotations;
• Conducting marketplace audits and consultations;
• Delivering contracted services and technical support;
• Managing advertising, SEO, marketplace listings and analytics;
• Developing websites and applications;
• Managing client relationships and processing payments;
• Improving our website and services;
• Preventing fraud, misuse and cybersecurity threats;
• Complying with legal obligations; and
• Protecting our legal rights and legitimate business interests.

14. Legal Basis and Consent

Where applicable law requires consent, Markzentro will seek consent through an appropriate mechanism. Where another lawful basis applies, we may process information without separate consent where legally permitted. You may withdraw consent in accordance with applicable law; withdrawal does not affect processing lawfully completed before withdrawal.

15. Sharing of Information

We may share information where reasonably necessary with:

• Hosting, cloud, analytics and advertising providers;
• Marketplace platforms and payment processors;
• CRM, software, IT and cybersecurity providers;
• Developers, contractors and professional advisers;
• Government or regulatory authorities where legally required; and
• Other parties needed to provide requested services or protect our rights.

Markzentro does not sell personal data as a standalone commercial product.

16. Third-Party Service Providers

Certain services rely on third-party technology. Third parties may process information independently under their own terms and privacy policies. Markzentro does not guarantee the availability, security or continued operation of third-party platforms.

17. International Data Processing

Some technology, advertising, analytics, hosting or software providers may process information outside India. Where applicable, Markzentro will take reasonable steps to comply with Indian legal requirements.

18. Data Security

Markzentro uses reasonable technical and organisational safeguards, including access controls, authentication mechanisms, password protection, role-based access, confidentiality obligations, secure technology providers and other reasonable security measures.

No electronic system, internet transmission or third-party platform can be guaranteed to be completely secure. Accordingly, absolute security cannot be guaranteed.

19. Data Retention

We may retain information as reasonably necessary for providing services, maintaining business records, legal and regulatory compliance, accounting and taxation, resolving disputes, enforcing agreements, preventing fraud, maintaining security and protecting legitimate business interests.

Information may later be deleted, anonymised or securely disposed of where appropriate.

20. Marketing Communications

Where permitted by law, Markzentro may send service updates, offers, news, educational content and promotional communications. You may unsubscribe from promotional communications using the applicable unsubscribe mechanism or by contacting us. Service-related or legally necessary communications may continue.

21. Performance and Marketing Disclaimer

Unless expressly guaranteed in a written agreement, Markzentro does not guarantee specific revenue, leads, sales, ROAS, ACOS, rankings, advertising approval, conversion rates, customer acquisition costs, application downloads, website traffic or any specific commercial outcome.

Results may be affected by market conditions, competition, pricing, inventory, product quality, platform algorithms, advertising policies, consumer behaviour and third-party platform changes.

22. Client-Provided Information and Content

Clients are responsible for ensuring that information, product descriptions, images, claims, testimonials, reviews, advertisements and other supplied materials are accurate, lawful and authorised for use. Markzentro may refuse content that may violate applicable law, platform policies or third-party rights.

23. Children's Data

Markzentro's services are primarily intended for businesses and individuals capable of entering legally valid arrangements. We do not knowingly seek children's personal data except where permitted and handled according to law.

24. Individual Rights

Subject to applicable law, individuals may have rights concerning access, correction, updating, erasure, withdrawal of consent and grievance redressal. Requests may be submitted to contact@markzentro.com. We may require reasonable verification.

25. Grievance Redressal

26. Security Incidents

If Markzentro becomes aware of a security or personal-data incident requiring notification under applicable law, we will take reasonable steps to investigate, contain and remediate it and provide notifications where legally required.

27. Third-Party Websites

Our website may contain links to third-party websites or services. Markzentro is not responsible for the privacy practices, content, security or policies of websites that we do not operate.

28. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, change of ownership or similar transaction, information may be transferred as part of the relevant business assets or operations, subject to applicable law.

29. Changes to This Policy

Markzentro may modify this Privacy Policy from time to time. The updated version will be published on this website with a revised “Last Updated” date. Material changes will be communicated where required by law.

30. Governing Law

This Privacy Policy shall be governed by the applicable laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts or authorities at [CITY, STATE, INDIA].

31. Contact Us

Refund and Cancellation Policy

32. Refund Period

Unless otherwise expressly stated in a written agreement, quotation or invoice, customers may request cancellation and a refund within 7 calendar days from the date of payment. Where a specific written document provides a 7-working-day refund period, that period will apply.

33. Refund Eligibility

A refund may be considered where the request is within the applicable period, the service has not substantially commenced, no substantial deliverable has been completed, no advertising expenditure or non-refundable third-party cost has been incurred, and no other non-recoverable project cost exists.

34. Non-Refundable Amounts

Advertising expenditure, marketplace charges, domain registration, hosting, software subscriptions, API charges, platform charges, paid tools, licences, vendor costs, completed development, design, SEO, advertising setup, campaign launch, consulting sessions and other incurred expenses may be non-refundable.

35. Partial Refunds

Where a service has partially commenced, Markzentro may provide a partial refund after deducting the reasonable value of work performed and non-refundable costs incurred, subject to the agreement and applicable law.

36. How to Request a Refund

Refund requests must be submitted to contact@markzentro.com and should contain the customer name, invoice/order number, payment date, amount paid, reason for the request and relevant transaction details.

37. Refund Processing

Approved refunds will ordinarily be processed through the original payment method where reasonably possible. Bank, card issuer, gateway or financial institution delays are outside Markzentro's control.

38. Cancellation After Commencement

If a customer cancels after work has commenced, the customer may remain responsible for completed work, third-party expenses, advertising expenditure, platform charges, non-refundable subscriptions, committed vendor costs and other project costs.

39. No Refund Based Solely on Performance Expectations

Failure to achieve a particular business result does not automatically create a right to a refund unless expressly agreed in writing.

40. Chargebacks and Payment Disputes

Customers are encouraged to contact Markzentro before initiating a payment dispute or chargeback so the matter can be reviewed and resolved where possible. Nothing in this Policy restricts any non-waivable legal right.

41. Changes

Markzentro may update this Refund and Cancellation Policy from time to time. The terms applicable to a purchase will generally be those communicated at the time of payment, subject to applicable law.